Returns & Refunds

A pair should make sense for your wardrobe. If it doesn’t, you may request a return within 30 days of delivery.

Keep your try-on indoors

Return items must be unused and in their original packaging. Try shoes on a clean indoor surface and keep the soles, packaging and included items intact. Please do not wear shoes outdoors if you plan to return them.

How to return a pair

1. Contact [email protected] or +1 (628) 726-1740 within 30 days of delivery. Include your order number, the item and your reason for returning it. You may contact us first for guidance.
2. Pack the unused shoes securely with their original packaging and include your order number and contact information.
3. Send the return to the address below. A tracked service helps you keep a record of delivery.

Rust & Stride / Zorvex Technologies LLC
3621 N BLACK CANYON HWY APT 132
PHOENIX, AZ 85015-6210
United States

Who covers return shipping?

We cover return shipping for quality problems, an incorrect item or damage during transit. Contact us with the details and, where helpful, photos so we can provide return instructions. For other reasons, including a change of mind or a size preference, you pay the return shipping cost. We do not charge a restocking fee.

Inspection & refunds

We inspect returns within 3–5 business days after receiving them. Once the return is approved, we initiate the refund to the original payment method and email you a confirmation. The time it takes for funds to appear depends on your bank or payment provider.

If we cannot approve a return because its condition does not meet the requirements above, we will explain the reason and discuss the next step with you. For an approved full-order return, we refund any original standard shipping charge; return shipping costs remain subject to the responsibilities described above.

Exchanges & cancellations

Contact us if you’d prefer another size or color. We can help with the return and explain how to select a replacement; availability may vary. If you need to cancel an order, contact us as soon as possible. If it has already shipped, follow the return process after delivery.

Customer service: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.