A few good answers.
Start here for fit, delivery and return questions. Need a hand with a particular pair? Talk to us.
How do I choose a shoe size?
Use the fit notes for that specific style. Label sizes are the numbers marked on the shoes, and they are not US sizes. We show a US equivalent only where a verified conversion is available. If a style has no foot-length reference, contact us before selecting a size.
How should I measure my feet?
Stand on a piece of paper with your normal weight on both feet. Mark the back of the heel and the longest toe, then measure the distance between them. Measure both feet and compare the longer measurement with the style-specific reference. Wear the socks you plan to use with boots.
Are the tall boots wide calf?
We do not designate a boot as wide calf without measurements. Check the product page for any documented opening circumference. When that measurement is not listed, do not assume it will fit over thick jeans or accommodate a particular calf size.
Which styles are leather?
Read each product’s Details table. The collection includes PU, microfiber, denim, suede and selected cowhide or sheepskin styles. A leather-look finish does not mean a shoe is leather.
When should my order arrive?
Processing takes 1–3 business days before dispatch. Transit takes 2–7 days after dispatch. These are separate estimates. We ship to the contiguous 48 United States; weather, holidays and carrier disruptions can affect delivery.
What does shipping cost?
Standard shipping is $6.99 for orders below $59 and free for orders of $59 or more. The threshold uses the merchandise subtotal after any discounts, before tax and shipping.
Can I return shoes after trying them on?
You may request a return within 30 days of delivery. Shoes must be unused and in their original packaging. Try them only on a clean indoor surface and keep soles and included items intact. We cover return shipping for quality problems, incorrect items and transit damage; you cover it for other reasons.
Where do I send a return, and when is it refunded?
Returns go to Zorvex Technologies LLC, 3621 N BLACK CANYON HWY APT 132, PHOENIX, AZ 85015-6210, United States. You may contact us first for guidance. We inspect received returns within 3–5 business days. After approval we initiate the refund; your bank determines when it appears.
How should I care for my shoes?
Check the listed material first. Use a soft brush on dry dust, spot-clean cautiously and allow shoes to air-dry away from direct heat. Test a material-appropriate cleaner on a hidden area. Do not machine-wash or soak shoes unless the product specifically allows it.
How can I reach customer service?
Email [email protected], call +1 (628) 726-1740 or use our contact form. Customer service hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.